How to Resolve “Subscription Payment Failed” in QuickBooks Desktop

QuickBooks users have been coming across certain issues when processing payment for the subscription of the program. These different issues conglomerate in the form of the error message “My Online subscription payment failed error”. This error occurs due to the failure to make a subscription payment, which can be due to a plethora of reasons. Because of this, the billing account will not be charged and the program remains un-subscribed. Read this blog to learn how to fix QuickBooks My subscription payment failed error and renew your subscription immediately.

How to troubleshoot the QuickBooks My subscription payment failed issue?

While you make payments for the renewal of your QuickBooks subscription can be fixed if you can follow the steps given below -

Step — 1 — Update the billing info

Most of the time, incorrect billing info is the prime cause of the error. You can follow the steps given below -

1. Initially, you need to sign in to QuickBooks online using login details.

2. Heading forward, go to Settings > Account and Settings.

3. And further, select billing and subscription.

4. Go to Edit beside Payment method.

5. Make proper inclusions and update the billing details.

6. Followed by hit a click on “Save”.

7. The activation may take up to 24 hours.

8. You need to check if the issue is resolved or not.

Step — 2 — Review the billing info

If the QuickBooks — My subscription payment failed problem keeps popping up even after updating the account info. The user will have to re-edit the payment method again. Make sure to observe the pointers given below:

1. There should be no inclusion of special characters or symbols, including @ or *, in the billing address. It can cause subscription payment failure issues.

2. The user should not miss any field in the payment method screen. Make sure you do not miss the postal code as well. If the address provided lacks any postal code, type “00000”.

3. The billing address in the company file should match the address on the card.

4. Only the admin is allowed to change the billing information.

5. If the error still occurs, try “subscription payment” later. The error can occur by maintenance on backend servers. Try making the payment after some time if the error occurs.

6. Those who wish to make a payment can try another card because that card might be able to handle the payout.

7. Use a digital card, as these make it easy to make payments online.

Step — 3 — Update the billing info in incognito mode.

Users can switch to incognito mode and then go to QuickBooks online and update the billing info.

1. Start with, open your Google Chrome.

2. After that hit a click on the three dots menu on the top right end and click the “New incognito mode” option. Or you can press Ctrl + Shift + N keys to open incognito mode.

3. Now login to QuickBooks online.

4. In the last step, update the billing info.

Step — 4 — Clear browser cache

1. The very first step is to Head to the Menu in the browser and from there, choose “Settings”.

2. Moving ahead, go for “Privacy and Settings” < “Clear Browsing Data”.

3. Now place a mark beside “cookies and other site data”, browsing history”, and “cached image and files”.

4. You now have to click on the “clear data” tab.

5. Then, log in to QuickBooks online.

6. Later on, update the billing info.

Step — 5 — Approach the bank

If the error persists, you can call the bank to ensure the problem is not at their end.

Last Words!

The steps given above are quite helpful to fix the QuickBooks subscription payment failed error. If the error keeps happening, you can feel free to reach out to us at 1–800–761–1787. Our QuickBooks desktop error support team will help you with everything that you need.